CANCELLATION BEFORE SHIPMENT:
Order once placed can only be cancelled until within 12 hours from the placing the order,In such cases, the order will be cancelled and the money will be refunded to you within 48-72 business hours after the cancellation request.
Returns and Refunds
1. Return is possible for the following situations:
(i) if the item received is damaged and/or not able to serve its utility purpose, and the condition is not disclosed as Heavily Used.
(ii) If the item received is not as advertised e.g. the giver sent the wrong shirt.
(iii) if the item received has expired.
2. Return is not possible if it is due to a slight defect not included in the original post description, or slight damage due to poor packaging, but still able to serve its intended utility purpose. In this case, a compensation amount will be deducted from the giver’s money to compensate the taker.
3. For categories of Clothing and Fashion accessories where any defect was not clearly communicated by the Giver with clear images and description, e.g. a stain, a hole, a partial or full refund will be possible if found to be giver’s negligence for not disclosing complete info. Any balance amount will then be credited to the giver’s account.
4. If there is a missing item in a clubbed order due to the giver’s negligence, the giver shall send the missing item without delay at his/her own cost.
5. If the item received is damaged due to poor packaging, the giver at fault will be responsible for the return logistics fee. If the item was damaged due to logistics negligence, FreeUp will assist the taker to claim for the item’s cost including delivery fee paid.
6. To qualify for return, all recipients must take a clear OPENING VIDEO and submit to FreeUp within 3 DAYS of receiving the package. After 3 days, the order is deemed as satisfactorily completed and return will no longer be possible. A payment link will be sent to the giver to initiate the process of crediting the amount to the giver’s bank account.
7. The video should be taken in one go without different clips being combined, and to start BEFORE opening the package, with delivery slip clearly visible. Video should include all sides of the package, opening the package and checking for damage and damage should be visible from the video.
THE BASIC ETIQUETTES
T1. Disclose all defects in the item post if any, whether minor or major, in the post to avoid unnecessary disappointments and maximise cash amount receivable.
2. Keep in mind that takers could give negative reviews and result in lower rating, which will affect the ranking of your products and your ability to sell more.
Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.
During peak seasons please allow up to 15-18 business days for your return to process.
What can I return?
You may request returns for most items you buy from sellers are within the return window, except Daily Essential Items.
Items are returnable if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on Amazon.in.
How to return items?
What are the return guidelines?
Following are the return guidelines:
- Your address and the item that you wish to return must be eligible for return.
- If the return is not eligible for Pickup, a Self-Return option will be given.
- Once the return is received, you will be issued a refund to your original payment method.
For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT))
Where can I view status of return?
- Locate the item from Your Orders
- Select Return/Refund status
When will I get my refund?
Following are the refund processing timelines after the item is received by Amazon or the Seller notifies us of the receipt of the return:
| Refund method | Refund Time-frame | |
| Prepaid Orders | ||
| Credit/Debit Card | 2-4 Business Days | |
| Net Banking (Credited to Bank Account) | ||
| UPI Linked Bank Account | 2-4 business days | |
| Pay on Delivery Orders | ||
| NEFT to Bank Account | 2-4 Business Days |